Supporting documentation includes a serial number of the missing merchandise, a copy of the invoice, final confirmation of the order, and proof of payment. Firstly, the sooner you let them know, the faster they can track your package. It normally takes just five to seven business days to resolve a claim. It should tell you exactly where it's at. This company's customer service is horrible. Most of the packages shipped through FedEx make it to their destinations. FedEx Corp. is following United Parcel Service Inc. with plans to raise delivery prices for residential and large packages, as the coronavirus lockdown spurs people to order more online. But, what do you do during those rare occurrences when a package is lost in transit? Freshworks “E-Commerce Bootcamp”   Join us along with Shopify, SurveyMonkey & PayPal at a no-holds-barred AMA session on Sept. 25th, 12 PM PT. Contact licensing@viralhog.com for licensing/usage info. claim. I've filed an investigation and they have yet to call me back. Manage your FedEx deliveries with alerts, holds, delivery authorizations and more. I am sure the package is gone (vanished) as they can see each package's details and the insurance amount. If you send out several packages at once, and some of them are suspected lost by our automated system, you are intimated of that as well. Once the claim is filed and investigated, you will receive your dues via the original mode of payment be it through check or credit card. Gather all records of purchase: This includes your tra cking numbers, r eceipts, s hipping details and d escription of envelop or box. Both were supposed to arrive the next day and only one made it. Not only LateShipment.com submits claims on your behalf but also constantly follows up till issue resolution. Two Braintree, Massachusetts FedEx delivery men were caught on camera abusing, kicking, and treating a Trump supporters packages like complete garbage…and then “high-fiving” each other for the disrespect and unprofessionalism. The shipping agency released a statement saying in part: FedEx Grounds is experiencing a surge of package volume due to e-commerce growth during the current pandemic that has resulted in temporary service delays for some packages in the Oak Park area. Filing a claim with FedEx is designed to be very streamlined and easy for the owner of a missing shipment. Then, click on “Continue”. And if they agree to a refund, you might get it. Additionally the products that I want are available online only for shipping and not in a retail store. Here are a few things you need to keep in mind if you’re going to file a claim for a FedEx lost package. Just in case, the location where my packages are "losing the labels" is: fedex MEMPHIS, TN. FedEx "Lost" Package. Lv 4. File a claim . We try to make navigating the system a little easier — from starting your search to filing a claim, we’re here to help! This tracking number is important to track the package, but this does not mean that you cannot find package without tracking number. Join us along with Shopify, SurveyMonkey & PayPal at a no-holds-barred AMA session on Sept. 25th, 12 PM PT. Then, there is a chance that your package might get delivered to your old address. Last updated 3/17/18. Issues with Fedex losing packages repeatedly? Source(s): https://shrink.im/a0iFk. Or, perhaps you have changed the address, after ordering your package. Thanks for watching!! FedEx corporate officials say the company is working to restore service levels. It is easy to use and tracks every package you send via major carriers like FedEx or UPS. Meanwhile, make sure you send the customer a replacement or a refund with a sincere apology. 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